Safety & privacy

• Privacy Policy
  
• Information Collection and Use
  
• How to delete cookies

Privacy Policy

In order to provide you with the best possible service, Bakker needs some of your personal details. These are used for the following:

• Correct order processing
Stored information relating to aspects such as previous purchases, delivery and payment details and invoices is used to handle each order to the satisfaction of the customer.
• Sending Bakker newsletters and special offers
With your permission, we use your personal details to provide you with useful gardening tips and pruning tips via our newsletters and to keep you informed of any interesting offers and promotions (also by third parties).
• Competitions and promotions
Your personal details are required in connection with competitions and promotions, such as for contacting the winner of the monthly prize question.

Data protection
We do make our customer's names and addresses available to other carefully selected mail-order companies. If you do not want your name and address disclosed, just let us know. Please remember to include your full address and postcode in all correspondence.

* When ordering direct, please note you must register to amend your permissioning (opt in/opt out) preferences.

All particulars supplied to us will be handled confidentially in compliance with National European legislation relating to matters of privacy. Bakker comply fully with the Data Protection Act 1998.

VAT Registration Number 927 2127 32.

Secure online environment
Your personal details are protected online through a secure connection. If you place an order with Bakker, you go to a secure environment based on so-called SSL technology. This SSL technology guarantees that your personal details are protected and can never be seen or manipulated by third parties. In the address bar, the letters "https" in the domain address indicate that this is a secure environment.

Cookies
With each visit to our website, our browser places cookies on your computer. Cookies are small text files that are used to recognize the user on a following visit. This means that when you revisit the website you will not receive the same information twice and you do not have to reregister each time.

Changing your details
If you have any questions on the Privacy Policy, if you want to view or amend your personal details, or if you want to remove your details from our data files, you can contact our customer services department.

Amendments to Privacy Policy

Bakker reserves the right to make changes to the Privacy Policy. You should therefore read this Privacy Policy regularly to ensure that you are aware of the current policy.

Information Collection and Use

Like many sites, this Site uses cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognise you and your access privileges, and track your Site usage.
1. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive.
2. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
3. Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
4. Log Files. As with most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

How to delete cookies

Most cookies are easy to delete.
Just pick your browser from the choices below and follow the instructions.

Google Chrome
Click on ‘Tools’ and select ‘Options’.
Click on the ‘Under the Bonnet’ tab, in ‘Privacy’, then click on ‘Clear browsing data’.
Select ‘Delete cookies and other site data’ to delete all cookies (or you can delete all cookies in a specific time period of your choice).
Click on ‘Clear browsing history’ to delete traces of which websites are in your history.
Click on ‘Clear download history’ to delete records of your downloads.
Select ‘Empty the cache’ to delete cached webpages.
If you want to delete saved passwords/form data, click on ‘Clear browsing data’.
Finally, click on the close button.

If you want to browse, so that all history and cookies are deleted after your visit of the website, you can use Google Chrome Incognito.

To use Google Chrome incognito, click on the wrench and select ‘New incognito window’.

Internet Explorer 9
Click on ‘Tools’.
Under ‘Safety’, select ‘Delete browsing history’.
Make sure you tick the ‘Cookies’ box and click on ‘Delete’.

If you want to browse so that all history and cookies are deleted after your visit of the website, you can use Internet Explorer 9 incognito.

To use Internet Explorer 9 incognito, click on ‘Tools’ and select ‘InPrivate Browsing’.

Internet Explorer 8
Click on ‘Safety’ (on the command bar).
Select ‘Delete browsing history’.
Make sure you tick the ‘Cookies’ box and click on Delete.

If you want to browse so that all history and cookies are deleted after your visit of the website, you can use Internet Explorer 8 incognito.

To use Internet Explorer 8 incognito, click on ‘Tools’ and select ‘InPrivate Browsing’.

Mozilla FireFox
Under ‘Tools’, click on ‘Options’.
Select ‘Privacy’.
In the Cookies panel, select ‘Show cookies’.
To delete a single cookie select the specific one and click on ‘Remove cookie’.
To delete all cookies click on ‘Remove all cookies’.

If you want to browse so that all history and cookies are deleted after your visit of the website, you can use FireFox incognito.

To use Mozilla FireFox incognito, click on ‘Tools’ and select ‘Start Private Browsing’. Confirm Private Browsing.

MacOS X: Microsoft Internet Explorer 5
In the Explorer menu, click on ‘Preferences’.
Select ‘Receiving Files’.
Select ‘Cookies’.
Select the cookies you want to delete; click on ‘Delete’.

MacOS X: Safari 1.0
In the Safari menu, click on ‘Preferences’.
Select ‘Security’.
Select the ‘Show cookies’ menu.
Select the cookies you want to delete; click on ‘Delete’.